Returns and Exchanges


In order to provide you with the best possible online shopping experience, LAMPE BERGER HONG KONG maintains a free, no questions asked return policy. If for any reason you are not 100% satisfied with your purchase, you can return your order for a full refund or exchange. 

A)Request for goods return or exchange will be accepted within 7 days of delivery, and goods must be returned in their original packaging and unused condition. Customers are required to email us info@lampe-berger.com.hk or contact our Customer Service Hotline at (852)2302-0540  for product return and exchange arrangement.

B) Request for goods return or exchange will not be accepted if the goods are found used, altered or damaged due to improper use.

C) LAMPE BERGER HONG KONG reserves the right to amend the terms and conditions without prior notice.

D) Should there be any dispute, LAMPE BERGER HONG KONGs decision shall be final.

If you do not have question about the return and exchange policy, please call our Customer Service  Hotline at (852)2302-0540 and we will serve  you a replacement.


Please note that shipping fees will not be refunded in the case of returns.